Jessica T.
Maryville, TNMember since September 2018

Reviews (1)


    • Sep 18, 2018
    • Verified Reviewer

    Carvana

    Worst experience

    Overall Experience:

    Don’t do it! Go to a regular dealership, worst experience ever!

    I bought a van who’s battery died both with only 16,000 miles on them and of course, it was the 8 days, so the 7-day return didn’t apply. Then they just disclosed after the dealership brought up that the van door was a different color and had been replaced. They had done work to it that wasn’t up to par and now my van has been stuck in a body shop that they said they would pay for, and trying to get them to actually pay for it is a nightmare. Do not buy a car from this company! I mean, I have cried so much, I am a mom to three boys and this is so unacceptable.

    Bottom Line: No, I would not recommend this to a friend

    14 people found it helpful

    Link to this Review
    • Sep 19, 2018

      Company Response from Carvana

      We want to thank you for sharing your feedback with us so we can continue to improve our process for our customers. We understand that needing to take your vehicle to a shop is frustrating, and we are so sorry that this has caused you any additional stress. After reviewing the situation, we are happy to see that you are being taken care of by our complimentary 100-day and/or 4,189-mile warranty and that we have discussed options along the way to ensure that you are not alone throughout this process. We understand that your experience is not over once you leave the 7-day money back guarantee period and want you to know that you have a support system with us. Our post operations team specifically is skilled to help you navigate the repair process. Please give us a call with outstanding questions on how to get your vehicle taken care of in a timely manner 844-507-3599. We look forward to hearing from you!


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