Do not buy from them. Until you buy, they talk nicely. You want your car value to just fell down to $2K in a days then you can buy from them.
From: PS
Date: Mon, Sep 17, 2018 at 1:53 PM
Subject: Re: Carvana - Purchase Update
To: Carvana Customer Advocate
I think Carvana is fraudulent from the day one I purchased my car and everytime a new reason is given.
I purchased the car for $11.8K value without other fees and while trading in less than 3 months, the value is down to $8K. The reason given is system error on your side with incorrect VIN number, two cars with same dodge dart. blah blah...
I will check to find a legal way to scrap this out. In the meantime, you guys can take my car back, or I am not gonna pay my EMI's until I have a correct trade in value as last week.
Why the heck your trade team did verify my License, Bank account etc., without checking the VIN number or other information...You have your own system errors and keep creating the worst experience in buying from Carvana.
I will post the same in social media as well and other places too.
Bottom Line: No, I would not recommend this to a friend
15 people found it helpful
Link to this Review
Company Response from Carvana
We appreciate you taking the time to reach out to us regarding your experience. We would like to apologize that the trade in the process did not go smoothly for you. The trade-in process with Carvana is evaluated based off of the additional miles driven, how many owners, the vehicle type, market value etc. You would be considered an additional owner of that vehicle since you purchased it with us almost three months ago and put additional miles on it since.
In addition to the previous examples, we also noticed that the incorrect VIN was entered and marked with the incorrect mileage and engine type. This is the reasoning behind the difference in offers you’ve received. Once we noticed the discrepancy, we re-entered the correct VIN and vehicle information, thus leading to the correct trade offer. If you would like to continue with this offer, please give us a call at 1-800-333-4554 and keep in mind that trade offers a good for one week after entry!