Reviews (1)

One hour after ordering the impression kit, I decided to cancel my order, as I decided I wanted to discuss it with my own dentist at an upcoming appointment. When I attempted to cancel my order through the chat option on their website, the worker I was speaking with would not let me. Despite being persistent, she simply kept suggesting alternatives. I gave up and decided to call the service number. After an hour on hold, I was finally able to cancel my order. However, the next day, I was alerted that the impression kit had shipped. I sent an email asking what I should do - no response. A few days later, I email them again. This time, they tell me they will not accept impression kits even if they are unopened and that they will not refund me unless it is cleared by a dental professional. Why, then, was I not told that when I called originally? Why was I not told that it was too late to cancel? I’m less upset about the inability to get a refund, I’m upset about the lack of communication and assistance.