I am very disappointed with Flaviar! I purchased a 6-month membership for my husband's birthday and was under the impression that you get something monthly. I feel like for $120 I'm cheated out of my money and asked for a refund. Apparently, I'm not "eligible" for one, which is ridiculous. I will not recommend this to anyone, and don't make the same mistake by wasting your time and money. There are other subscriptions out there that are less money and you get more. Also, the fact that there's no customer service phone number is frustrating, and I am disappointed with their service.
Bottom Line: No, I would not recommend this to a friend
2 people found it helpful
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Company Response from Flaviar Ltd.
Hey Julie,
Thank you for sharing your concerns. Constructive feedback is always appreciated and helps us improve further.
Speakeasy Club is a membership experience, not a monthly subscription service, and we do our best to advertise accordingly. We understand if your needs and wishes differ from what we offer, and I’m terribly sorry that the gift didn’t work out. However, there are numerous other benefits save for the tasting boxes.
We have a cancellation policy that is readily available and as with all online businesses, we expect customers to familiarize with the way the club conducts its business before signing up for our service. Gift members are eligible for a refund after up to a month spent in the club, which we believe is very generous considering similar enterprises and gives members ample time to become fully familiarized with the club and all its various facets. Your request missed that period by a fair margin while also several club benefits have been taken advantage of.
If you’d like us to help you use the membership to the fullest or if you believe your issue wasn’t resolved to your full satisfaction let us know, we’re easy to reach if you write to us at hello@flaviar.com.
We know the decision to omit phone support is unusual, but we focus on providing fast and high-quality responses by email, so you’re always talking to a human that can help first-hand.