Christopher F.
Selkirk, NYMember since September 2018

Reviews (1)


    • Sep 19, 2018
    • Verified Reviewer

    Vroom

    Where's my truck

    Overall Experience:

    I found what I wanted. I liked the price. They low balled me on my trade, but I found what I wanted, so I accepted.

    It has now been 11 days since my purchase has been completed and I have received not so much as an email. I have called daily since day seven hit and only get vague answers or blatant lies. The last update was my beautiful truck needed a "part," but they could not tell me what part it was waiting for. I was also told that my truck would arrive "around Monday-Wednesday, September 24-26," which was clearly another lie as it has not shipped and they can't tell the future or when the "part" would arrive.

    I will very likely refuse delivery if I suspect that there is an issue whatsoever with the vehicle. I am still waiting for a response from ANYBODY. I have been told that they will "Get back to me and update me" for days now.

    They don't care about you once they have your money. In this case, they have $45,000 of my money. Why should they care if they have already been paid, right? The worst experience by far so far. It will take an act of God to change my mind at this point.

    Bottom Line: No, I would not recommend this to a friend

    9 people found it helpful

    Link to this Review
    • Oct 10, 2018

      Company Response from Vroom, Inc.

      Hi Chris, thanks for taking the time to provide your feedback. This is obviously not how we wanted your experience with Vroom to go. I checked with our team and it sounds like you've decided to return the vehicle. If there's anything we can do to help you with the process, please let us know. Again, we apologize for any issues and please know we are working to improve our process based on feedback from customers like you.

      The Vroom team


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