I signed up in May, received my first perfume in June. July was never charged, and nobody could figure out why, but it got skipped. For August I was billed in late July, and by late August I was contacting them about where my order is. I got a reply in about 24 hours with a tracking number and an apology that they were moving warehouses. The tracking number stayed pending until mid-September and I finally received my August order on September 19th. I now have an inactive tracking number for September. I didn't think that was legal?
Bottom Line: No, I would not recommend this to a friend
3 people found it helpful
Link to this Review
Company Response from
Hi Anna! I'm so sorry this was your first experience with us. I can understand how frustrating and disappointing this may have been and for that, I truly apologize. During this time, we were experiencing extreme delays due to our warehouse move and I'm sorry this was reflected in your orders. I was able to find your account and I see we were off to a rough start but since this review, I see your shipment delivery times have been within the expected shipping window. I hope you've been enjoying your fragrances! If you ever have any questions, concerns or feedback, please be sure to email us at socialsupport@scentbird.com and we'll be happy to help!