I ordered an a la carte fragrance and case on August 17th. These are shipped out within 5-7 business days. I waited 10 business days before contacting them to find out when it would ship. I didn’t receive a response for another 4 business days basically saying they were looking into it. On September 10th & 14th I asked that my order be canceled and a refund be issued due to lack of communication and the fact that the shipping stated was not followed. I received an email saying they couldn’t find an account for me and then another saying they’re "preparing my order for shipment." I replied with the fact that I was no longer interested and wanted a refund. This third email was ignored and responded to 4 days later saying that my product was shipped.
Are you KIDDING me?! So I was completely ignored on every one of my emails, they wouldn’t acknowledge the fact that I wanted a refund and my order canceled. They just proceeded to avoid answering for days and decide to ship out as if nothing was happening. It was complete BS. Completely unprofessional and I absolutely would never recommend the site, company, anything!
Bottom Line: No, I would not recommend this to a friend
5 people found it helpful
Link to this Review
Company Response from
Hi Carissa,
Thank you for bringing this to our attention. I am so sorry that you had a bad experience with us :( I know that this response is a year late, but we still want to make things right for all of our previous customers.
I provided a refund on your account for the a la carte order. We deeply regret that we lacked proper communication back then but know that we have worked diligently to improve our shipping processes and continue to do so in order to make our service better than ever.
If you ever choose to return to Scentbird, please send me an email to socialsupport@scentbird.com with "HighYa c/o Pat“ in the subject line. We are happy to make things right for you this time!