Reviews (1)

I ordered through their website. The order process was annoying, to say the least. They desperately try to upsell, to the point where I was ready to abandon the ordering process. I should have done so. When I received the order confirmation, I saw that a product, which I was sure I had deselected (travel kit), was added.

I called customer service, was assured it had been removed, and I would receive an email. I never got the mail, called again, after the second call I got the email, which clearly listed the items I ordered, and a refund for the item I wanted removed.

Finally, I received the shipment, and it was the item I wanted removed. I called customer service again and was told I had canceled the shampoo and conditioner, and I "had it backward." It didn't matter that I told the lady that is not what I cancelled, and I have their confirmation that confirms that. I checked my bank account, and I was charged for the items that I ordered, but never received.

I wonder if I will ever get my money back, or get the products I paid for. They also charged long before I received the shipment (charged on 9/13, received shipment 9/21).