After seeing numerous articles identifying this line as chemical free and "voted #1," I decided to try it. I started with the shampoo and conditioner. Two bottles arrived in a small cardboard box with absolutely no packing. Also enclosed were two pumps. The lid on each bottle appeared as though you could press the top to squeeze out product. No way. Both products were very, very, thick and I had to dig out the product with my finger.
After the first use, my hair was very dry, dull, and with no volume at all. But, I decided to give it a second try using the pumps. It took me 15 minutes to get the first pump to work. The second pump was not usable. Once again my hair was dull, flat and no volume. So I decided to return.
I called the 800-number and immediately realized there was no option to connect for getting a return authorization (a MUST). So I pressed "1" to place an order and was told I would be transferred to the appropriate department. No one ever answered on the "transfer." The same thing happened on two more tries. I went to their website to see if there was a different number to use and a "chat available" prompt appeared with the name Joey. As soon as I mentioned wanting to return, he never appeared!
So, I called the toll free number again and told the agent I was tired of playing games with them and proceeded to tell them I was going to dispute the charge with my credit card and then post my scathing review on Facebook. All of a sudden he didn't need to "transfer" me. He said he would email me all the necessary info to return the products.
The email did arrive and I will be returning the products. I paid $8.99 S/H to get the order and will probably pay double that to return. This is not a high-end purchase for me. I was attracted by the lack of chemicals. But I will be warning Facebook friends to think twice before buying these products. I would give this company and their products no stars for terrible customer service AND products.
Bottom Line: No, I would not recommend this to a friend
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