Reviews (1)

Planet Fitness ripped off my college-age son. They told him he could join for the summer at the advertised “No Commitment” $10/month level, and then cancel when school started to avoid the yearly fee, as long as he canceled by 8/31/18. When he went to the Planet Fitness Milton GA location to cancel, on 8/31/18, they told him, “Oh, sorry, we already sent in our financials for the month, last week.” Well, well, imagine that. Reporting early, just before the end of the month. Such diligent employees. I wonder how many other people this “early” submission affected? When my son reminded the Planet Fitness representative of the agreement that he could cancel on or before 8/31/18, he was told that he would just have to take that up with his bank and try to get it charged back.

So out of frustration, I posted on Twitter about our experience. Planet Fitness replied:

8:42 PM - 18 Sep 2018

That is not what we like to hear! We always want to provide our members with all of the info that is necessary to cancel. We’d like to invite you to reach out to the management team at your home club, they’ll be the best to help resolve your concerns. Thank you!

I replied:

10:28 AM - 20 Sep 2018

Sorry you don’t like to hear it. And thanks for the invitation, but he already tried that. They offered no help at all. Told him he would have to deal with it through his bank. We plan to share our experience via every ratings means available.

So, with no further response, we’re sharing. Buyer beware. Our experience is, you cannot trust what Planet Fitness tells you about your contract. The No Commitment $10/month sounds great. But, as usual, when something sounds too good to be true, it is. Short-sighted scammers like Planet Fitness count on the fact that most people have lives and families and work, and therefore won’t have time to waste fighting to get back a lousy $40 or $50 or whatever your yearly fee is. You’ll pay it, maybe grumble a bit about it, but Planet Fitness will end up with your money. Count on it.