Ana C.
Valrico, FLMember since September 2018

Reviews (1)

    • Sep 24, 2018
    • Verified Reviewer


    Worst buying experience

    Overall Experience:

    I bought an Argan hair steamer three weeks before my vacation and didn’t get it in time. When I got it, the streamer did not work. I requested for a refund, and I got an email that they will send me info on how to return. After a week or so, I had to follow up for the instructions and got another email thanking me for my purchase and that I hope I was enjoying it. Clearly, no one was reading the content of my email!

    There was no one to call, so I emailed again and finally got the instructions. I asked if the return shipping was free and never got a response, so I just decided to let it go just to be done with it. It took several weeks before I got my refund and was out $15 for shipping. I am never buying from this company again.

    Bottom Line: No, I would not recommend this to a friend

    2 people found it helpful

    Link to this Review
    • Oct 1, 2018

      Company Response from Focallure, LLC

      Dear Ana,

      We're extremely sorry that you had to face such difficulties. We may not be able to change the past, but if you give us a chance, we will completely make it up to you. Our customer happiness officer will contact you to know more about the issue you faced, and I can assure you that we will do our best to solve each and every issue.

Showing 1-1 of 1