Horrible business. I have sent multiple emails without any response. I have been charged every month since July, and I have only received one scent which was my first month. This is horrible service. There is no customer service.
Bottom Line: No, I would not recommend this to a friend
4 people found it helpful
Link to this Review
Company Response from
Hi Evelyn,
Thank you for posting a review and we’re sorry to hear that your experience was not of the quality you expected. We were a very small (but quickly) growing team back then and we received a high volume of messages during that time and but the team worked around the clock to get back to each and every customer as soon as we possibly can.
We now have a dedicated team to each of our support channels so we can respond to each of our customers in a timely manner :) If you ever choose to return to Scentbird, please send me an email to socialsupport@scentbird.com with "HighYa c/o Pat“ in the subject line. We are happy to make things right for you this time!