Matt G.
London, United KingdomMember since September 2018

Reviews (1)

    • Sep 24, 2018
    • Verified Reviewer

    Kokoon Headphones

    Poor customer service

    Overall Experience:

    Poor customer service. I ordered this to be delivered around summer last year, but then the delivery date kept being pushed back. They didn't notify the paying customers about the delays directly; they buried the information in a monthly newsletter. When the delivery date was delayed for a fifth time, I complained and asked for a refund. While the complaint was not responded to, the refund was processed relatively quickly. I understand that they still have not fulfilled the orders for a single customer. Amazing that they relied on public support to start production, through Kickstarter, but are so disdainful of customers.

    Bottom Line: No, I would not recommend this to a friend

    10 people found it helpful

    Link to this Review
    • May 20, 2019

      Company Response from Kokoon

      Hi Matt, thanks for your comments. Sorry for the delays to shipping, we do our best to keep all our customers up to date with progress. If you have any further issues please let us know at Best wishes.

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