Poor customer service. I ordered this to be delivered around summer last year, but then the delivery date kept being pushed back. They didn't notify the paying customers about the delays directly; they buried the information in a monthly newsletter. When the delivery date was delayed for a fifth time, I complained and asked for a refund. While the complaint was not responded to, the refund was processed relatively quickly. I understand that they still have not fulfilled the orders for a single customer. Amazing that they relied on public support to start production, through Kickstarter, but are so disdainful of customers.
Bottom Line: No, I would not recommend this to a friend
10 people found it helpful
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Company Response from Kokoon
Hi Matt, thanks for your comments. Sorry for the delays to shipping, we do our best to keep all our customers up to date with progress. If you have any further issues please let us know at help@kokoon.io. Best wishes.