Staci B.
Staci B.
Bristol, RIMember since September 2018

Reviews (1)


    • Sep 25, 2018
    • Verified Reviewer

    HelloFresh

    Stealing money

    Overall Experience:

    My family and I decided to give them a try. The first week, they sent the wrong recipe card. We understood and got the right one. The second week, we received the right meats but the wrong ingredients for the dish. I was given a $23.00 refund for that meal for the following week.

    Next week, I DID NOT receive a box! I called and was told to give it 24 hours. 48 hours later I called and asked for my refund, which I received no problem. The problem was when I asked for a cash refund for the $23.00 because I was canceling the program and since I never received the meal or the "free meal." I was told they can't refund that, it's against their policy, that I could only receive it as a credit. This was after I told them I was canceling and it's not right because I never received that meal in the first place. So that's now three meals I never received. I was told there was nothing they could do.

    The first woman I talked to was fantastic and told me if the supervisor did not provide me with my refund to call corporate that they could assist me. This supervisor told me that they were the highest and that there was no one else I could speak to. When I was first on this program in June, they credited me a whole meal price because I told them one of the limes for the recipe was rotted. Obviously, they have been getting many complaints now because they are holding onto money and no longer the great customer service.

    Bottom Line: No, I would not recommend this to a friend

    2 people found it helpful

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