I was so excited for this service! I joined at the end of July. It's the end of September and I still have not seen anything from them. I am LIVID and going elsewhere. I should have known when you can't find a telephone number for help I shouldn't have joined. I have sent countless emails, only to get the same generic automatic response. The money is out of my account? So...yep. Done. The second order says it has been shipped. Two weeks ago. Crappy consumer service!
Bottom Line: No, I would not recommend this to a friend
5 people found it helpful
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Company Response from
Hi Holly! I'm so sorry about that! I completely understand how frustrating this must have been. During the time this review was left, we were in the process of transitioning from one warehouse to another and unfortunately, the issues we were facing then were reflected in your orders. I was able to find your account by searching your name and I see you were in contact with our Customer Experience team and we were able to process a refund for one month and deliver the other. Again, I'm truly sorry that this was your experience but I'm happy we were able to rectify this situation. If you ever have any questions, concerns or feedback now or in the future, please email us at socialsupport@scentbird.com with "Cordelia" in the subject line.