It has become very apparent to me that this company is actually a scam. They have billed me three times and yet have not shipped anything. They billed me for my initial subscription, then billed me again for the "upgrade," yet when I did the upgrade, I got a message saying it would not happen until the next cycle in October! They never respond to emails. They claim that they are having issues related to a move. A move that happened 3 months ago! How can it take three months to get billing issues squared away? They literally have stolen my money. I wish I was lying when I say that.
Bottom Line: No, I would not recommend this to a friend
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Company Response from
Hi Jay! I'm so sorry to hear this was your experience with us. I completely understand your frustration here and please know, we never intended for this to be your experience. I was able to find your account and I see we were able to settle this situation following a few interactions with our Customer Support team. There was a refund processed and we were able to send out your October fragrance. As a growing company, in the past year, we've made extreme improvements in our shipping processes as well as communication. That said, if you ever have any questions, concerns or feedback, please email us at socialsupport@scentbird.com.