Suffice it to say that I am extremely unhappy with this service. I would have posted this review on their web page, but it does not allow it. Let me run my story by you...
I joined Scentbird in August of this year. When I first joined I did the $15 membership. That month, although there was pretty slow shipping, went well. I took into consideration that they were apparently "moving" as was advertised on their website.
Nevertheless, because of that, I decided to upgrade to the $25 a month plan. This was on September 1st. Scentbird took no time at all yanking that membership upgrade money from my account. Literally, 30 seconds after my upgrade it was taken. I was fine with that, but I had an inquiry. So, I reached out to Customer Service to ask if it would be possible to get my shipment date changed to sooner. It took them 9 days to get back to me. When they did, they didn't even answer my question but instead said that my shipment date was the middle of the month. No specific date. I replied to their response and asked again, "Is it possible to change the shipping date?" Five days later I got another reply that said, "Oh we are sorry, but that isn't possible. Your shipment date is the middle of the month, and you should receive your perfume by the 18th or so." Needless to say, I was not happy with the curt and sort of rude reply, but I decided to wait it out.
Here we are on the 25th of September and my shipment has been "Processing" since the 13th. I STILL haven't gotten my shipment, and they took the money out of my account near a month ago.
I'll just say this, y'all ain't getting my money ever again. The minute that perfume hits my doorstep I am cancelling my service, moving to another provider and telling everyone I know about my crappy experience.
Terrible customer service and terrible shipping!
Bottom Line: No, I would not recommend this to a friend
6 people found it helpful
Link to this Review
Company Response from
Hi Yasmin,
Thank you so much for letting us know about this and I am truly sorry for the unpleasant experience you had with us.
Even though this response is already a year late, I definitely understand your frustration. It is not our intention to make you feel extremely unhappy as we would want the total opposite, Yasmin. There are no excuses on how long it took us to respond and how the message was delivered to you. I apologize for the lack of detail and attention that was provided and this would not be the case if it was handled in the present time.
Customer happiness is our top priority as well as faster shipping time. Rest assured that our team took the right measures and actions for these types of concerns to not happen again. Should you ever choose to return to Scentbird, please send us an email at socialsupport@scentbird.com with "HighYa c/o Pat“ in the subject line.
We'd be happy to make things right ❤️