My husband ordered this product and had an allergic reaction to it. We immediately contacted the company and no one ever answers the phone. The automated recording says they are experiencing high call volume and refers you to an online chat program in which the only representative ever available there is some dude named Rocky who is very vague and brief. I was finally able to get the return address info and returned the product.
Once the USPS tracking confirmed the product had been delivered, I contacted them via chat and once again got Rocky, who claimed they never received the product. I asked him for an email address so I could send him all the tracking and documentation and proof where we had indeed had returned the product. At first, he tried to claim that we had not sent enough proof, although we had in fact sent everything he asked for. I informed him this was poor business practice and that we would be reporting it to the Better Business Bureau and other appropriate agencies if the matter wasn’t rectified immediately. He promptly responded, claiming the returned product had just been received in their warehouse that same day and that he had just located it. This was odd as the USPS tracking confirmed it was in fact delivered five days previously.
Rocky emailed saying he had issued a credit for the full amount of purchase to our card and that the credit would show in 5-7 business days. I replied and told him "thank you."
On the 7th business day, it still had not been credited back, so I emailed Rocky to let him know if it wasn’t credited back by the next business day, we would have no other choice but to dispute the charge with our credit card company. He never replied. Needless to say, after 8 business days, the credit still has not been issued to our card, so we’ve had to file a dispute and send all the emails and documentation to our credit card company. I would never recommend this company.
Bottom Line: No, I would not recommend this to a friend
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