Okay, so everything went smooth. I got my aligners in the mail, I open them up, I looked at them, and I knew there's no way they're going to fit my mouth. Yep, they don't fit at all. Not even close; I don't even think they are mine. And they send you a whole buttload of them to begin with, so you're stuck with all these aligners and you can't do anything with them.
So I emailed them four times, called their office twice, and sent two messages on their website. No response at all...nothing. It has been three weeks and I haven't heard one thing from them. HORRIBLE CUSTOMER SERVICE, lazy people. So, think about it before you do it.
Bottom Line: No, I would not recommend this to a friend
16 people found it helpful
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Company Response from Smile Direct Club
Hi Kimberly. We're disappointed to see this, as we take pride in the customer care our team provides. We always want to remain transparent and work to make things right in the event of an unforeseen issue. Please send an email to grinners@smiledirectclub.com so that we can work to make this right. Thank you, Elizabeth.