Reviews (1)

First I’d like to start by saying if you look at the reviews on Carvana's website, they are all great for the most part. Then when I read these reviews, I was like, ahh, these are the true Carvana reviews.

My father and I found a car we liked and went through the online process and found that user-friendly and pleasant. Then the terror began. They wanted us to call and verify our down payment was available in the bank. So we 3-way called the bank and verified funds set up delivery. They said they will deliver the car and remove money. Simple enough.

They then quoted us on the phone one payment amount then changed the amount because they had erased our entered information and entered their own. Then they added gap insurance and quoted us a crazy high number that I said can’t be right. "Oh yea, sorry Mr. Johnson, we will get it right." Ok great. The car is delivered, nice driver. We assume all was done.

Nope. I start receiving threatening emails demanding we wire payment, send a cashier's check, etc. We were told they auto withdrawal from the account. They then call and say we entered the wrong account number. However, wait a minute, we never entered an account number, it was done on the phone that they verified funds on. They treated us like we were trying not to pay because of their incompetence. I’m like sure, I’ll wire money, what are you gonna do for our inconvenience? Well, I got my answer when one employee hung up on us.

So we wired the money and they are still calling and threatening. I guess eventually they will figure out it was paid. I would just pay off remaining loan amount to avoid them making money on interest but was advised by there employee that they don’t care, they don’t handle the loans, they just sell cars. I wish I had sent it back, but my father does like the car, which was slightly overpriced. This is the last car anyone in my family buys from Carvana. As others have said, once the sale is made, you got what you got, no help from them afterward.