Let me begin by stating that I did not purchase. Every single vehicle in which I was interested had a "Pending" flag. This was out of 77 vehicles.
Additionally, the company lowballs your trade. Mine was a third of the Blue Book. Finally, your information is not safe and can not or will not be deleted from their site. The reps tell you that they are "required by law to maintain your information for 25 months since you have begun or completed an application." When I explained that I had done neither, the representative became less than pleasant.
In short, if you this place has terrible customer service, questionable ethics and you would be wise to reconsider purchasing from them IN SPITE of the catchy commercials and glitzy vending machines.
Terrible, terrible experience and I didn’t even purchase. I hate to think what the entire experience is like.
Bottom Line: No, I would not recommend this to a friend
15 people found it helpful
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Company Response from Carvana
Thank you for reaching out regarding your Carvana experience! The vehicles on our website do get locked into customers’ accounts quickly but we are always updating our inventory and currently have over 11,000 vehicles listed. We are so sorry to hear that the vehicles you were interested in purchasing were no longer available. Regarding your trade offer, we do base our offers off of Kelly Blue Book and fair market value. Once you receive your offer, it is your decision to move forward however you prefer in regards to selling your vehicle. If you decide not to sell your vehicle to Carvana, that is completely okay and we respect your decision.
At Carvana, we take data privacy and security very seriously. We want to apologize for any confusion or inconvenience that was caused to you. Federal law prohibits us from deleting your account and are obligated to maintain these records for 25 months if you began or completed a credit application with us. If you have any questions regarding this, please reach out to us at 800-333-4554 and we would be happy to go over this information with you in more detail. Along with providing a quality vehicle, customer service is one of our top priorities. If you are willing to give us another chance, we would really like to turn this experience around!