This company charged the monthly fee on August 5th. I received my “August” scent on the 19th of September. But wait, there’s more...they charged me again on the 15th of September. It’s the 29th of September and I won’t be getting my September scent until October. This company has probably done this to all subscribers, tricking people by saying they’ve switch billing dates to rectify their delayed shipping, but it doesn’t change the fact that I went two months without getting a scent. Everyone needs to check to ensure they also aren’t owed money. This company is trash.
Bottom Line: No, I would not recommend this to a friend
5 people found it helpful
Link to this Review
Company Response from
Hi Cory,
Thank you for writing us a review and I’m so sorry to hear about this. I know this response is already a year late but this is certainly not the experience we wanted you to have. We regret that we dropped the ball as it is our goal to ensure that each and every subscriber feels valued and appreciated.
There are no excuses for our lack of communication during our warehouse transition, Cory. But, after all the challenges and lessons that we learned- I can honestly say that we have made improvements to our shipping process and customer support. Additionally, we have been in the process of implementing several other changes to be more focused on providing excellent customer service.
Should you ever choose to return to Scentbird, please send me an email at socialsupport@scentbird.com with "HighYa c/o Pat“ in the subject line. We'd be happy to make things right ❤️