As a senior with a limited income and a lack of youthful dexterity, I thought PillPack was the answer to my prayers. They were not.
1) I was told the copays would be identical to my local pharmacy. I explained that my insurance had a two-tier copay plan (preferred and non-preferred). They said they worked with my preferred pharmacy and the copays would be the same. They were not.
2) I explained that I have trouble opening pill bottles, even those without safety caps. They sent one of my prescriptions in a pill bottle.
3) They said they could transfer my medications from my preferred pharmacy so that I would receive all my medications in easy open packets labeled with the time of day each packet was to be taken. They only filled three of my 12 prescriptions. Only two were in a packet - see #2.
4) They miss-filled the prescription that they sent in a bottle. The bottle read "Take one pill three times a day." For a 30-day supply, they sent only 30 pills. When I contacted them, I got apologies, but they would not transfer the prescription back to my pharmacy so that I could pick them up locally.
3) I ended up going to the Emergency Room, as it was Sunday, and I needed the pills immediately to avoid withdrawal symptoms (common with SSRI’s and benzodiazepines). They could only give me one pill.
4) I then found out that my pharmacy could not have filled the remainder of the prescription, as PillPack informed my insurance company that they had filled a 30-day supply. My pharmacy could not have filled a newly written prescription, as I was only ten days into my supposed 30-day supply.
5) My doctor could not, by law, write a new prescription without an office visit. I made an appointment; my doctor wrote a new prescription on Monday. I had to pay the full cash price, as PillPack incorrectly told my insurance company that they had given me a 30-day supply.
PillPack has refused to even entertain the idea of reimbursing me for any of my costs. I have since contacted a medical malpractice lawyer to try to recover some of the money I had to spend due to PillPack’s admitted error. I also have a call into the Pharmacy Board in New Hampshire and am awaiting their response.
Bottom Line: No, I would not recommend this to a friend
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