Reviews (1)

I bought three dresses advertised as cotton/linen. Three week AFTER processing credit card, I get an email indicating they don’t have one of the items, would I like to order something else. I reply that I do not and it takes several more weeks for them to process a refund to my card. (Note: impossible to reach them by phone or chat.)

I finally receive the remaining two dresses three weeks later and much to my dismay, they are both made of flimsy, cheap polyester. I am allergic to polyester so I immediately contact them to issue a return label/authorization. They stall for several days, acknowledging for the first time they are in China and that it will be very expensive for me to pay for a return, and they attempt several times over email to get me to agree to an alternative (10% cash refund or 20% toward future purchase). I decline this offer, and we email back and forth several more times, each time they are slightly increasing the percentages. I repeatedly decline and ask them to send a return authorization, which they finally do after multiple emails.

At this point, I realize I am dealing with a horrible company and dispute the charges with my credit card company.

I printed the return label, packed my items up and brought it to the post office, following their instructions exactly. It cost $53.45 for me to ship these two flimsy dresses back to China. I trace the package online, it gets to China within a week, but there is no indication it is received by StyleWe at the address they provided. I repeatedly contact them and they repeatedly stall me at first, and then tell me for the next three weeks that the package is in customs in China and they should receive it any day. Two weeks later, the package is RETURNED to me with no indication as to why.

At this point I have done my research and realize there are hundreds of other customers having the same problem - these people are scam artists and crooks (and shame on me for not doing my research first, I frequently order online from major U.S. retailers and am used to dealing with honest companies).

At this time my credit card company has denied my claim, because StyleWe did provide them with the email trail that shows they provided a return label, and the email dialogue telling me it is in customs, so I contact my credit card again, this time submitting over 20 pages of documentation supporting my claim. Since StyleWe uses PayPal to process credit card charges, my credit card company suggests I attempt to dispute the claim with them as well.

As many people know, PayPal is the known provider of credit/payment transactions to sleazy organizations (although granted plenty of legit vendors uses them too), and it is frustrating to file a complaint with them. I can’t do it online because I don’t have (or want) a PayPal account and can’t register a complaint without one so I called them and am repeatedly told they can’t process a dispute without an account. I tell them repeatedly I don't want an account, and the only reason I am stuck dealing with them is that StyleWe chose to process my credit card through them. I am transferred finally to a supervisor who indicates they can’t dispute the charge while the credit card company has a dispute going on, so I put this on hold for now.

I still want to resolve this so I contacted StyleWe again to get an explanation as to why the package was returned to me and they have nothing to say (I sent them a copy of the return Chinese stamp on the package where the only English words are "overdue return").

StyleWe suggests again that they give me some nominal refund or store credit and I can keep the dresses, but I have no interest in keeping their crappy products. Again, multiple emails back and forth with them offering increasingly higher percentages, the latest being 50% refund or 100%.

I want nothing less than the full refund that they advertise on their website, so I am still pursuing this. In my latest email dialogue with them, they suggest I can mail the package back to them. I told them I would be an idiot to do that unless they want to provide a postage paid label.

My credit card company will likely back me up (I have been a client for 20+ years, my credit history is flawless, and I have provided them with significant documentation supporting my claim), and if they don’t, I live in New York City and will contact the consumer issues reporters at the television stations based here to assist.