I understand they moved warehouses. But I wrote an email about my August perfume and got the generic "we moved" message. I had seen my order processing in August. It is now the last day of September, and my September order has not arrived, nor my August one. I also ordered a new case and never received that. Once I receive these 3 items, I'm going to cancel. It makes me sad because I love Scentbird, but when I have tried to receive customer service, I get generic emails and on the site can get no info. I just want what I paid for.
Bottom Line: No, I would not recommend this to a friend
6 people found it helpful
Link to this Review
Company Response from
Hi Brooke,
Thank you for writing us a review and I am truly sorry for the unpleasant experience that you had with us. This is absolutely not the experience we wanted you to have and I want to make things right for you. I would also like to apologize as we were a very small team back then and our communication is sub-par. Our warehouse move is definitely not an excuse for you to have this experience and I want to make things right for you. I also want to let you know that Customer Happiness is our top priority and we are also sad that we disappointed you :( I hope you still have the same email address as I shall send you a message via email.
Sorry again for the trouble!