Reviews (1)

I first ordered Plexaderm several months ago. I was delighted with the product results.

After a few days use, when I tried to put the ruber top back on the plastic applicator, it did not stay on and I then saw the extended plastic tube was inside the white rubber top. I soon realized that the small plastic tube had broken off inside the white rubber top. I have no children to blame and at that point in time, I had not told my husband about the product because there have been so many expensive past product disapointments.

I called the Plexaderm Customer Service and was very pleased with the kind and professional manner I was greeted with. The young lady offerd a replacement tube and one additional tube for may trouble once I returned the faulty tube.

By the time the new tubes arrived, I had shared my new "Beauty Secret" with my husband. My results were always fast and long-lasting, but husbands less so; he has some success, but not like mine. In the video from Plexaderm's CEO, I learned the product works better on people with less oily skin, which I have, and not as good on people with oily skin such as my husband.

(For those of you with oily skin, if you wipe the area with Witch Hazel on a cotton ball and you shall have better, faster results.)

After using the two new tubes of Plexaderm, we agreed to place a three-tube order. Husband and I shared the first of the three-order, both being careful not to use too much, after a month we attempted to use the second of the three-order, but the clay product did not come out of the second or third plastic tube.

Again I called the Plexaderm Customer Service number. This time a young man answered and was very nice at first but soon became very judgmental when he saw from my order history I had a previous problem with the applicator. He insisted I had to pay to return the two defective tubes of Plexaderm and said he could not send replacements until tube two and three were received inspected and they must be full tubes to be replaced.

By that point, being of a nationality not known for their restraint or composure, I guess I flipped out because I knew I had done nothing wrong and paid good hard earned money for a great product in a very bad/cheap applicator. The young, man at that point, attempting to keep me as a customer, promised to send one free tube to expedite the replacement and once the inspection concluded, he would send the replacements.

Well, weeks passed and we did not get the promised free tube, and the small plastic squeeze applicators 1) have far less product than the plastic applicators that didn't always work and 2) in the three small plastic sample we used so far the weight of the product is not consistent. Either one, we cannot get it out, or it comes out too fast. In any case, good luck to them.

They are on to something, but I feel like I am paying them to be in their guinea pig trials.

As for recommendations to family and friends, I will tell my story if they have the time, but time is money.

P.S. What prompted this review, after watching the video from the Plexaderm CEO, I wrote the information in the available box to send the CEO’s to email and received an error message that said "no such email exists."