Seven days since the order of monthly and a single one time scent, and I haven't been able to find if the order is being processed. I can't find updates or complete the order on the website. And no response to emails. I am about to cancel with the credit card as a fraud.
Bottom Line: No, I would not recommend this to a friend
5 people found it helpful
Link to this Review
Company Response from
HI Chad! Thanks for leaving this review and I'm sorry this was your first experience with us. I've taken a look into your account and past correspondence with us and I see it did take us some time to get back to you. I'm sorry for our delayed response but I see your Welcome Kit was delivered a few days following this review. And that you're a customer to date. Thank you for your patience with us - we truly appreciate you! Since the time of this review, we've improved tremendously in communication and if you ever have any questions or concerns, please email us at socialsupport@scentbird.com and we'll be happy to help!