Reviews (1)

I've had a pretty miserable time actually meeting with counselors. I had a counselor that several times had agreed to meet but then would change the time or would simply not show. Finally, I changed counselors to give BetterHelp another chance, but this happened again. The counselor agreed to meet at 1 pm on Saturday, asked to change the time to 8 am on Sunday, and then did not show for the 8 am appointment.

Thanks, BetterHelp, for wasting my time and taking my money. This continues to be an issue. I've switched counselors, and she has rescheduled and canceled on me last minute multiple times now. For example, this past week, we were scheduled to meet on Saturday at 8 pm and then she rescheduled for Sunday at 8 pm without my consent. Then she didn't show up for the 8 pm appointment on Sunday. When I messaged her at 8:05 pm, she asked to reschedule for later in the week. This is unacceptable and poor customer service. I would like to cancel my subscription and have my money back.