It seems like a great idea. But I like to have a feel for a car. Who wouldn't when you're paying $31,000 for it. So the first and second were not what I wanted. I ordered one more but had to drive to pick it up. I told them I would pass the 400-mile mark, which meant I'll have to pay $1 per mile. The gave me an extra 100 miles to go pick up. I picked up the car and didn't like it, so I tried to give it back but they said you must keep it. I tell them you said 7-day guarantee. Nope, if you don't like the first two, you have to keep the second one. I feel so cheated. It's best to just go to a dealership. You can look at how many you want and decided which one is for you.
Bottom Line: No, I would not recommend this to a friend
15 people found it helpful
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Company Response from Carvana
Teofilo, we appreciate you taking the time to bring your concerns to our attention. It is our policy that you are able to have three vehicles delivered and on the third one, you still have the option to accept or reject the vehicle. However, on this final vehicle, you do not have a 7-day money back guarantee. We want to apologize for any miscommunication regarding this policy. We are glad to see that you have been in contact with our customer advocates in order to reach a resolution. Please do not hesitate to reach out to us at 800-333-4554 if you have any other questions or concerns.