Patricia K.
OhioMember since October 2018

Reviews (1)

    • Oct 5, 2018
    • Verified Reviewer


    Do not buy this litter

    It does NOT work.

    It's a great concept, but the litter doesn't work well. It tracks everywhere and only lasts three weeks at best before smelling so bad (with daily cleaning) you will choke.

    I have a sick kitty. I was recently at the vet and none of his urine showed a change of color in the litter. Also, the fine sand stuck to him, and he got an infection from it.

    The customer service people are weeks behind in responses. They didn't honor coupons on charges, and I've been fighting a double charge with them for 3 months. They take 3 weeks to get back to you.

    Bottom Line: No, I would not recommend this to a friend

    4 people found it helpful

    Comments (7) Link to this Review
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    • Oct 23, 2018

      Marissa S., Supervisor of Customer Experience

      Thanks for reaching out Patricia. We take this type of feedback seriously and want to hear more about your experience. We wanted to reach out to you directly, but can't find you in our system! Please send us an email at (attn: Cassie) and we will get back to you promptly. We would love the opportunity to help in any way we can. Looking forward to talking with you!

    • Oct 23, 2018

      Patricia K.

      You didn't get what happened by the description? And the fact that you took weeks to answer to this, shows everyone how slow your customer service really is!

    • Oct 26, 2018

      Marissa S., Supervisor of Customer Experience

      We apologize for the frustration Patricia. This looks like a rare and unfortunate circumstance where we missed the mark, but we would love for the opportunity to make things right. Please reach out to us whenever you get the chance. Looking forward to talking with you.

    • Oct 27, 2018

      Patricia K.

      It's not RARE or UNFORTUNATE! That's what has been happening, Thanks for the answer back a month late, just another example of your slow customer service.

    • Nov 28, 2018

      Lucas R.

      I have not purchased this product yet, but now I will just to shut this Patricia lady up. She made this review, and spent the day practically copy/pasting the same negative comments on every poor review, even when the response times from the company for those reviews have been within days. No wonder they took 20 days to contact her. After seeing that, I wouldn't want to talk to her either. And, working in customer service my whole life, she would not be allowed to do business with me again. For anything. Keep it up, PrettyLitter. I'm intrigued to see what your product can do, and when I get the funds you will be hearing from me!

    • Nov 29, 2018

      Patricia K.

      If you haven't got the product yet, then you don't know what you are talking about. Paid bot?

    • Nov 30, 2018

      Lucas R.

      Ha! As if I've actually been looking into the product. After looking at your petty behavior, such as responding even to this, I think I'll buy it just to shut you up!

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