Just a warning to anyone placing a large order. I ordered over $700 worth of add-ons last box. 53 items were sent in a box with no packing material. This is the second time this happened. Because 53 items were thrown in one large box, many items were damaged in shipping, or the packaging was damaged. Over $550 in items damaged. I buy all these as gifts for the holidays, so items with bent and smashed boxes are not acceptable.
I have spent hours on the phone with customer service and sent many emails with pictures and info. In the end, they refuse to replace the items, will not offer a refund, and will not let me send them back. They only offered a $20 credit towards my next add-on purchase. They said to talk to my local post office since this happened twice. I told them I wasn’t surprised things were damaged since they shipped 53 items in one box with no bubble wrap, packing materials or any kind of wrapping.
After hours of trying to work this out, I was told a $20 credit was all they are willing to do. I just filed a dispute with my credit card company. I just wanted to warn anyone placing a huge order that this happened. Best of luck.
Bottom Line: No, I would not recommend this to a friend
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