Reviews (1)

So I bought a 2017 Jaguar XE 35T from Carvana with only 5k miles on it. I paid a little more than it was worth but the ease of ordering online made it worth it for me. So after multiple transfer issues with the vehicle, I was finally able to pick it up in Cleveland. I was really happy with the car until I took it to my car detailing guy. Post detailing, he let me know that this vehicle was in an accident and that both the front end and rear end of the vehicle had been replaced. To make matters worse, the paint job on the front end was done completely wrong and it would have problems going forward. To say I was a little pissed off at this point would have been an understatement.

So how did Carvana supply me with a clean Carfax report, and this vehicle made it through their 150-point inspection without them knowing that this vehicle has been in an accident? It just isn't possible, right? Well come to find out Carvana is the one that replaced the rear bumper on this car but claims to not know anything about the front of the vehicle. So you mean to tell me that this car was in their body shop and they couldn't spot a reworked front end but my detail guy could? So I pulled the Carfax report on the Jaguar and sure enough it had been in an accident. I immediately called Carvana and was told that they didn't have a record of an accident on this vehicle but they would look into it.

A day later I received a call stating that they would either cut me a check for $2800 or take $500 off another car on the website. I thought long and hard about taking that $2800 until I had the Jaguar appraised at a local dealership and found out that it was only worth $26000 and I paid $35,000. I immediately demanded my money back. They actually asked me to drive the vehicle all the way back to Cleveland. That wasn't going to happen.

Eventually, they agreed to pick the vehicle up at my house. Now here is where stage two sets in. I find out that Carvana never returned my plates to the NY State DMV. I have had the Jag for a month so now I get to re-insure my trade in, backdate it to 9/1/2018 and pay a DMV fine. You see, in NY state you cannot take a vehicle off of your insurance plan until you turn in the plates. They typically have a couple week's grace period, but after that they fine you $8 a day. So I am currently holding insurance on a vehicle that I traded into Carvana, a vehicle sent back to Carvana along with the two vehicles that my wife and I are currently driving.

To make matters worse I just found out that Bridgecrest sent my first car payment back to Carvana instead of sending it back to me. So currently I am waiting around for nearly $6k in checks from Carvana and I am out the money I spent on detailing this wrecked vehicle, the WeatherTech mats I purchased for it, the trip I had to take to Cleveland to pick up the vehicle in the first place, and all this money I am spending to insure vehicles that are not in my possession.

So yeah, I don't think I will be doing business with Carvana again. On a side note, Jakob (not sure how to spell his name) has been really nice on the phone and has been going the extra mile in trying to track down the checks they are supposed to be sending me. I have probably spent 50 hours on the phone with Carvana, my lawyer, and Bridgecrest. Not the best way to be spending my time.