I placed my first order in August 2018. Here it is October, and I finally got my first order! Everything on Scentbird says that with your first order you also get a free refillable case. I did not get that. So, not only was my order two months late, but I also did not get all of the order that I was supposed to get. I've been in contact several times with the company asking for a refund, asking for an explanation, asking for help with no response. I have gotten nowhere, and I'm beyond infuriated with this whole process.
I would highly encourage you to steer clear of this company, and I have since canceled my subscription.
Bottom Line: No, I would not recommend this to a friend
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Company Response from
Hi Kasey! I'm so sorry to hear this was your experience with us. I'm sure this must have been extremely disappointing and I'm truly sorry for the inconvenience caused. I was able to search your account and I see your Welcome Kit was extremely delayed but delivered. I'm sorry this was the case but I'm happy to see we were able to make this better for you. If you ever have any concerns, please email us at socialsupport@scentbird.com and we'll be happy to help!