I had a scan done in-shop. I brought up an issue that I thought was reflected on the scan. A tooth that has partially erupted just magically vanished on the proposed treatment plan. Plus the Smile shop made me believe that the down payment would not be processed until I approved the treatment plan, which is not the case. I called customer service and the guy was rude. Trying to blame it just on a misunderstanding with the Smile shop. It's not just a Smile shop problem when the doctor planned it that way, but there is a tooth still there. Also, they had no plan to remove it.
Bottom Line: No, I would not recommend this to a friend
8 people found it helpful
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Company Response from Smile Direct Club
Hi Aryn, we appreciate your valuable feedback. Every case is different, but we mainly treat crowding and spacing concerns. If you have additional questions, please reach out to us directly at grinners@smiledirectclub.com.
Thank you, Elizabeth