When it works, it is great. When it doesn't, well...We've been using PillPack for the past 6 months for our father who has Alzheimer's. His meds have had to be changed 3 different times and each time PillPack has gotten the new order WRONG. They didn't hear back from the doctor, they didn't get verification on time, they got verification on time but still sent a partial order. What about follow-up? What about better communication? What about getting it right the first time?
The reason this is a great idea is that everything is prepackaged for you (or your loved one) in AM and PM packets, by date. If all the meds aren't in the pack, what is the convenience? Partial packs are the same as having no packs at all when you have to add in extra meds each day, and when you have Alzheimer's imagine having to try to remember to do all of that. It doesn't happen. The other thing they do is put a list of the meds on the outside of the box with a picture of the pill. This has saved us numerous times because we have had to verify what is in the pack, and when they've gotten it WRONG, we have had to remove meds and add others. Great idea if they could get it right. We hope another company gives them some competition and does it right.
Bottom Line: No, I would not recommend this to a friend
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