Lonnie M.
Payette, IDMember since October 2018

Reviews (1)


    • Oct 9, 2018
    • Verified Reviewer

    Wish.com

    Wish.com is a fraud against sellers

    Overall Experience:

    I am a seller on Wish.com. As with any sales portal, you expect to pay fees. But Wish.com takes this to a new level. Worse, the interface makes it nearly impossible to be certain you have everything set correctly.

    First, their interface is terrible in a few aspects, but the most painful of which is the inability to remove any product. Once you enter the information, it stays. And should you change it to something else because you no longer sell it, you get fined. And if you sell a product that they list as prohibited, and even ones that they VAGUELY list as POSSIBLY prohibited you get fined. They list "dangerous food items" as prohibited, so I post the perfectly safe dehydrated food for camping and ended up with $500 in fines.

    Secondly, they charge you per sale. This is expected, they have to make money too. But the process is normally that the seller posts the item for you and takes a percentage, or they increase the product price by a percentage and keep that. Wish.com does both, and more. They charge you 15% of your total (price + shipping), then they up the price to the consumer, AND they add on additional shipping. So, I have a product that I list for $11.99 with free shipping. So, I expect to pay $1.80 on this sale, and I do. But Wish.com then posts it for $13.30, and charged $3 shipping! This product is also enrolled in Wish express, so I now add in $5 shipping. Now I expect to pay $2.55, but Wish ups the shipping to $10.

    Now, this is obviously price gouging. They are taking my promise of free shipping and destroying it, and then they take in $6.11 on a sale for $11.99 by stealing the rest from the customer! They have already been paid to make this sale, but it isn't enough. Two-thirds of the cost on this example is paid for by the customer, which the seller is not informed that their products ate being hiked.

    No wonder I don't make many sales, my carefully crafted and very narrow price margins in order to compete are blown out of the water.

    Lastly, you have to consider their satisfaction guarantee. It is great that they have one, but it is COMPLETELY one-sided. There is no way for the customer to contact the actual seller to fix problems, and their default action is to refund the cost then close the ticket. So the seller has no opportunity to make things right, and is actually BANNED from contacting the customer. I had one person where I shipped the incorrect, but very similar product too. This could have been easily fixed and she could have kept both of them. But instead, she thinks my company doesn't care, and I lost the sale (but still get charged for it). In her case, I sent the replacement anyways, but I am not allowed to work with her to make sure she is happy with the purchase. I was never notified, only charged for the refund.

    Do not trust Wish.com, they are taking you to the cleaners. You may find great deals, that is fine, but SOMEONE is being cleaned out in this process. When more than half of the ORIGINAL sales price is sent to Wish.com then the system is rigged.

    If you sell, be wary. What you list and what they list will not match. If you accept this AND being charged fees, then continue with the sales.

    Bottom Line: No, I would not recommend this to a friend

    22 people found it helpful

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