Great cars at fair prices, but their follow up on getting the papers and plate to you is horrid. Eight weeks and I still don’t have a plate. My temporary one runs out tomorrow. Now I can’t drive a vehicle that I paid $50k for. This is the second time they have messed up the paperwork. I will not use them again.
Bottom Line: No, I would not recommend this to a friend
6 people found it helpful
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Company Response from Vroom, Inc.
Hi Adam, thanks for providing your feedback. We're sorry to hear about the issues with your paperwork. While this process can take some time, we never want a customer unable to drive their vehicle. We will escalate your concerns to our titling team to get a status. We apologize for the inconvenience.
The Vroom team