I received my first order without a problem. My next order came, and one of the bottles was empty. I was then billed for September's order but never received the order. I have sent five emails (because there is no other way to contact them) and have yet to receive a response. I have asked for a refund and canceled my subscription.
Bottom Line: No, I would not recommend this to a friend
1 people found it helpful
Link to this Review
Company Response from
Hi Kristen,
Thank you for writing a review and I am so sorry to hear that we did not meet your expectations. Our warehouse does follow a meticulous fulfillment process to prevent this kind of oversight. Please accept my sincerest apologies that this was not caught prior to sending out your shipment.
We were a very small (but quickly) growing team back then but we now have dedicated Customer Support teams to each of our support channels (Social Media and Email Support). We make sure all concerns are answered and if you ever decided to give us another chance, please send me an email to socialsupport@scentbird.com with "HighYa c/o Pat“ in the subject line. We are happy to make things right for you this time :)