Reviews (1)

If a postage label displays the correct order information even when the order isn’t completely fulfilled, you’ll get no help. If an order doesn’t arrive at all, there’s no guaranteed resolution of the issue.

Wish Customer Support doesn’t take into account the failures of their sellers, nor is there any way to contact sellers directly.

If the basic formalities of dispatch and postage documentation are technically present, then the actual delivery of the order is not dealt with as a priority to Wish as a hub for sellers.

Once a Support inquiry is settled (more commonly dismissed) by a support staff member, there is no discussion or reasoning as the lines of communication are severed completely on that issue and any attempt to get an explanation for the failure of customer care is met with an automated reply to submit a Support request.

It’s not just a gamble on the actual quality of the products offered, every part of the transaction is a game of chance:

The prices change from the initially stated price once an order in the checkout.

The tracking links provided don’t trace your order beyond arrival in your country.

There is no guarantee your order will get to you.

There is no guarantee your order will be complete.

There is no guarantee for acknowledgment of service failure.

There is no guarantee you will get a reasonable solution from Customer Support.

All refunds that are actually successful are given as credit toward following purchases, meaning the whole process has to start again to recover the value.

Wish is just a middleman service for independent Chinese sellers. They take no responsibility for the sale beyond taking your money and order then passing them on.

It is possible you will have a good experience shopping through Wish.com. There is no guarantee that you will either. They guarantee nothing resembling customer satisfaction. If it’s not resolvable through the automated system, there’s little chance of any solution.