Kay R.
Dallas, TXMember since October 2018

Reviews (1)


    • Oct 11, 2018
    • Verified Reviewer

    Opendoor

    Buyers beware

    Overall Experience:

    Warning, this company is very shady. The sales person tried to say I had to use them as a realtor and lender if I liked one of their homes. The home was listed for a maximum value, but the roof and A/C looked outdated. So I contacted a realtor to see if they will represent me to make sure I was getting value. My realtor tried to contact the listing agent for that house, but instead, she was channeled thru an automated system. After numerous attempts, she finally got hold of someone. When she asked for a document that should be available or given to me when I requested information, they told her to get them herself and hung up on her...and then called me and yelled at me for getting a realtor. Told me whatever offer they gave me was off the table.

    My realtor emailed Texas Real Estate Association to inform them of her treatment, and how they treated me, and they helped her locate the actual listing agent...

    We thought we fanned out the attitude with their agents, found out they are private investors so they don't have to follow the same laws the real estate agents have to follow, so the only interests they have is their own.

    They claim they will negotiate repairs. WRONG. They buy distressed properties. Slap lipstick on a pig and sell it for top dollar. They don't want you to get a realtor because they look out for the buyer's interests. Not only do they not guarantee their work like it says on their website, but they won't give you a home warranty, and when you move in, you are stuck having to buy a new roof and air conditioner, that's about $23,000. I'm glad I had gone with my gut because these people are used car salesmen. You're better off finding a home where a seller will repair the home or give you a home warranty because people like this could care less about your home falling apart after you close. If you got approved for this place, you can get a home anywhere!

    Bottom Line: No, I would not recommend this to a friend

    25 people found it helpful

    Link to this Review
    • Nov 12, 2018

      Company Response from Opendoor

      Hi Kay,

      We apologize for what sounds like a frustrating experience. The customer service you are describing is very out of the norm for our team that is trained to always put the customer first. It also sounds like there was some confusion around our process, so we will take ownership of that and will escalate your feedback internally with our teams.

      We appreciate your feedback and will make sure this is seen by our internal teams. If you have any additional insights you would like to share, feel free to email community@opendoor.com.


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