I was charged and never received my perfume. I emailed my concerns and they made it difficult for me to get my perfume or my money back. I had to cancel my debit card in order to get rid of this company, since they were making it difficult to cancel or get my merchandise. One of the excuses I got from them is that they were changing locations and a lot of people went through the same, not getting their orders and getting charged. Hello, I want answers with solutions, not excuses.
Bottom Line: No, I would not recommend this to a friend
3 people found it helpful
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Company Response from
Hi Epy! We appreciate you leaving this review and I'm truly sorry this was your experience. During this time, we were in the middle of our warehouse move and unfortunately, this affected the timeliness of our orders. However, this reason does not excuse the inconvenience faced. And for that, I truly apologize. I've taken a look into your account by searching your name and although delayed, I see your orders have been delivered. If you ever have any concerns now or in the future, please email us at socialsupport@scentbird.com and we'll be more than happy to help!