I joined in May, and by October I had only received three fragrances! I’m still missing the September product and a perfume that I purchased.
There is not a phone number to talk to them, so you repeatedly have to explain your issue via email.
It takes days to get an answer, which is always to tell you that they are in the middle of a move and to wait.
I got tired of waiting and joined Scentbox instead.
I was frankly exhausted from apologetic emails that kept telling me that my stuff was on the way. Yada, yada.
Bottom Line: No, I would not recommend this to a friend
3 people found it helpful
Link to this Review
Company Response from
Hi Judith,
Thank you for your review! I’m sorry to hear you had such a frustrating experience, but I really appreciate you bringing this issue to my attention. I know this response is already a year late but I want you to know that this is not the experience we wanted you to have, Judith.
We do not have a telephone number dedicated to customer support as of yet as we are still a small (and quickly growing) team. However, I want to assure you that we now have a dedicated team to each of our support channels (Social Media and Email Support) so we can make sure that each and every single of our customers are responded with care and their concerns to be resolved quickly. I also hope that you received your missing fragrances and I will be happy to arrange a replacement in case you were not provided one.
If you ever choose to return to Scentbird, please send me an email to socialsupport@scentbird.com with "HighYa c/o Pat“ in the subject line. We are happy to make things right for you this time!