Tanya J.
Esperance, WAMember since October 2018

Reviews (1)


    • Oct 12, 2018
    • Verified Reviewer

    Focallure

    My order never came and they are refusing to refund my money

    It has been 4 weeks and my order has not been dispatched. I contacted them to request a refund, but they refuse. Now they say they will either ship or offer store credit as their policy only allows order cancellations within 48 hours. However, surely the onus is on them to waive that policy as they are at fault for the cancellation.

    Bottom Line: No, I would not recommend this to a friend

    2 people found it helpful

    Comments (1) Link to this Review
    View all 1 commentsHide comments
    • Nov 4, 2018

      Tina P,

      Dear Customer,

      I am from customer happiness team. I see you have left a negative review about Focallure. Our company value is to put customer satisfaction as a top priority, and we are committed to our customers. I would be thankful if you can please share your order number so that I can look into the matter. Thanks.

    Do you have an account? Log In before commenting.

    (If you don’t have an account – don’t worry, you can create it after)


Showing 1-1 of 1