Tanya J.
Esperance, WAMember since October 2018

Reviews (1)

    • Oct 12, 2018
    • Verified Reviewer


    My order never came and they are refusing to refund my money

    Overall Experience:

    It has been 4 weeks and my order has not been dispatched. I contacted them to request a refund, but they refuse. Now they say they will either ship or offer store credit as their policy only allows order cancellations within 48 hours. However, surely the onus is on them to waive that policy as they are at fault for the cancellation.

    Bottom Line: No, I would not recommend this to a friend

    2 people found it helpful

    Link to this Review
    • Nov 4, 2018

      Company Response from Focallure, LLC

      Dear Customer,

      I am from customer happiness team. I see you have left a negative review about Focallure. Our company value is to put customer satisfaction as a top priority, and we are committed to our customers. I would be thankful if you can please share your order number so that I can look into the matter. Thanks.

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