This company is terrible. I have contacted them four times to get my item delivered. They just keep saying they are backed up. It has been over a month and I still haven’t received my order. Customer service keeps telling me it is in processing and will be shipped ASAP. "Please give us a few more days." To top it off, they will charge your credit card before they ship your order. I have already paid my credit card and they will not refund it.
This is the absolute worst online buying experience I have ever had. I would highly recommend not buying from them. One star is too high for them. It may be a SCAM.
Bottom Line: No, I would not recommend this to a friend
2 people found it helpful
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Company Response from Focallure, LLC
Dear Customer,
I am from customer happiness team. I see you have left a negative review about Focallure. Our company value is to put customer satisfaction as a top priority, and we are committed to our customers. I would be thankful if you can please share your order number so that I can look into the matter. Thanks.