After over 6 weeks, Scentbird debited two payments from my account, yet no product had ever arrived. After a lengthy wait to hear back from my initial correspondence regarding this matter, I received an email containing apologies and vague explanations about company policy this, and shipping facilities that, versus simply corrective action. I cut my losses and canceled, meaning I'm just out the money with nothing to show for it. Please take my advice and don't waste any of YOUR time or money on this "service"; reprehensible business acumen.
Bottom Line: No, I would not recommend this to a friend
4 people found it helpful
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Company Response from
Hi Theo! Thanks for your feedback and I completely agree that corrective attention should have been taken. During this time, we were experiencing major shipping delays but we knew each fragrance would be shipped which is why you received an explanatory response. However, this does not change your disappointing experience and for that, I apologize. I've taken a look into your account and I see that shortly after your interaction with our Customer Support team, both your September and October orders were delivered. I'm happy we were able to get these fragrances to you and I hope you were able to enjoy them. If you ever have any other questions, concerns, or feedback, please email us at socualsupport@scentbird.com (subject line: highya).