Carvana has not delivered vehicles as presented online. The first vehicle that I purchased was marketed as an AWD vehicle, but after it was delivered and further research, it was only FWD. I called and explained the situation and was told it should be AWD, but they would follow up with a different Team. I was contacted back and told that the vehicle was only FWD and they apologized. They stated I could return or get $250. AWD cost more than this and I selected to return. I selected a new vehicle on a Monday, and then received an email on Thursday that the vehicle has a mechanical malfunction and need to reschedule the delivery. Since they sent an email and did not call, I called them to find out the keys had been lost. In addition, it would take another week to get the keys replaced. Disappointed in my experience, I asked the time frame in which I could get back my car that I traded in. The agent could not locate my car and stated she would follow up with me by the end of the day. However, no one ever called and followed up. I am still waiting to find my car.
Bottom Line: No, I would not recommend this to a friend
16 people found it helpful
Link to this Review
Company Response from Carvana
Phillip, the issues you experienced are objectionable and we are so sorry for these errors! The drivetrain on a vehicle is very important in many customers’ decision while selecting a vehicle and we want to apologize for your first vehicle being listed incorrectly. Additionally, the delay in your second vehicle was due to needing a key made. We know this was a large inconvenience and understand your decision to utilize the 7-day money back guarantee to return your vehicle. We are glad to see that you have since been in contact with our customer advocates in order to have your trade vehicle returned at the same time. Thank you, Phillip, for your review so that we can provide this essential feedback to our vehicle merchandising specialists as well as our return team to improve our current processes.