My MAX Trainer M5 stopped working. It is out of warranty, but wasn’t used all that much. I was told by the customer service rep that it was the keypad. So I ordered a replacement. That it would quit working, with little use, is an obvious indication of poor workmanship, design, parts, or a combination. Instructions were simple with regard to disassembly, except there is no easy way to disconnect the “plug” connection. I am concerned about breaking it, and called to ask if there was a secret to disconnect it. Customer service is closed.
My biggest regret is that on the answered survey regarding my initial call, I gave them a good score, because at the time I thought the rep was knowledgeable and helpful. I would like to revoke that endorsement, both for the representative and for the company. I am revoking it for the rep for not telling what I was in for, and I am revoking it from nautilus for designing this piece of trash, and not having someone available to answer questions at 3 pm Central Standard Time. Thanks for nothing.
Bottom Line: No, I would not recommend this to a friend
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