1. The location is terrible. I was lucky to have a friend tag along, or I would have been extremely uncomfortable. To park in that creepy garage alone, not have very good directions from the parking garage to the building entrance, and then have some random person let me in an empty building raises sooo many red flags.
2. This feels very similar to a timeshare meeting. I was asked an uncomfortable amount of times which payment plan I would like to do - both before and after the scans. I was very clear from the beginning that I was not sure that this was something I was 100% certain on and I needed more information, hence why I came here.
3. The pricing plan is terrible. I would need all of 2-3 months worth of work, and yet it costs the same as if I needed 18 months? How in the world does that make sense? To pay $2,000 for 2-3 months of work is effing insane.
Terrible experience. The only reason it's not 1 star is because I feel bad for the employees who I can tell was just doing their job per directions from corporate. They were nice, I just really hated the experience of the company.
Bottom Line: No, I would not recommend this to a friend
10 people found it helpful
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Company Response from Smile Direct Club
Hi Madison, we're concerned to see this, as we always, we want our customers to leave our office feeling safe, informed, and taken care of. Your review is not in line with what we expect, and our district management team will be looking into this. If you would like to speak with us directly, we can be reached at grinners@smiledirectclub.com. Thank you, Elizabeth.