Overall it went smooth. I wish things were explained a little better. I felt I was being pushed around and treated like a dummy, it was then that I did some research on my own on proper terms and meanings. The next time I was contacted I spoke with authority and knowledge, and the backpedaling began. Then I was treated like an equivalent person. Once I was moved to the final stages, I was transferred to a different agent who again didn’t seem to want to explain things. At this point, I no longer cared. So to improve your services, I would assume they are paid commission on loans, to pay them for their time and not to mass approve loans. Explain things better and show a detailed list of the “other” charges on the loan documents.
Bottom Line: Yes, I would recommend this to a friend
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