Reviews (1)

I started BetterHelp. I was on it for 4 days before I decided to cancel. The reason for canceling was because my counselor wasn't counseling. She didn't offer to set up a time within the week to chat or even ask how I would prefer to chat. She said, "tell me whats' going on." I did. She said, "Thanks for sending, I will reply once I've processed the information." She then sent me a worksheet, which I did. She sent me a sheet to read. That was it. She never responded to my issues like she said she would.

So after 4 days I decided to quit. I received no counseling. I reached out to BetterHelp to cancel and pay for 4 days of "service," and they said they'd have to charge me for the week and I could use it for another 3 days. I explained I was not liking my counselor. Why would I want more worksheets from her? They never responded back, they ignored me. A waste of $65. I feel duped and cheated. Terrible service.